Delivery and Returns

RETURN POLICY

Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person who has concluded a legal transaction with a certain objective which cannot be ascribed to his commercial or independent professional activity.

RIGHT OF CANCELLATION

Customers have the right to cancel a contract within a period of 14 days without specifying any reasons. The cancellation period lasts 14 days and starts when a customer, or a third party named by a customer, receive the goods (in case of delivery of several items, the period start from the delivery of the last one). To exercise your right of cancellation please notify us (address below) in a text form (e.g. a letter, fax or e-mail) about your decision to withdraw from the contract.

CRAFTER PANDA

London, United Kingdom

Customers can use the cancellation form and send it to the above address or complete and submit a digital cancellation available here. After submitting a digital form a confirmation e-mail will be sent to the address provided. The period of time for cancellation of the contract is deemed observed if the cancellation notice is sent before the deadline.

TERMS OF CANCELLATION

If a customer withdraws from the contract, we will refund all the payments received from the customer, within 14 days from the date on which the notification of cancellation is received. For refunds we use the same method of payment that was used in the original transaction, unless we explicitly agreed otherwise; the customer will not be charged fees for such repayment. We may withhold the reimbursement until we have received the goods, or until the customer has proved the goods were shipped, whichever is the earlier. The goods have to be returned promptly and in any case within 14 days since the notification of cancellation. The deadline is met when the goods are sent before the end of the 14 days period. Returning your order is at your own cost or the return cost will be deducted from the amount to be credited. Before returning the goods, customer must wait for instructions which will be given by https://crafterpanda.com customer service. This includes amongst others the return label with which the package can be sent. If customer does not wait for this return label, customer agrees to pay this return shipping costs. The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

EXCLUSION OF RIGHT OF CANCELLATION

The right of cancellation does not apply in case of goods which are not prefabricated and made to the customer’s specifications or are clearly tailored to the customer’s personal needs.

products are created individually on the basis of motives provided by the customer
products are created individually on the basis of custom-made texts by the customer, for instance paintings with your own name.
all paints that are available in the shop, as they are custom made for each order
products are delivered in special sizes or colours on customer’s request

ADDITIONAL RIGHT OF RETURN

In addition to the right of cancellation described above, we offer our customers the opportunity to return the goods with a delay of additional 7 days, in total 21 days. The deadline is met when the goods are sent before the end of this period. The consequences described in “Right of Cancellation“ section shall apply accordingly. The right of return does not apply in the cases described in “Exclusion of Right of Cancellation”.

Important note regarding return shipments: Please do not send us any carriage forward packages, in order to avoid unnecessary additional costs. If we are required under the above agreement to bear the return costs, we will send you a return label for the shipment after we receive your cancellation. However, this is not a requirement for the effective exercise of the right of cancellation.